Privacy Policy
Last updated: October 2024
Our Commitment to Your Privacy
Andy Metcalfe's Total Kitchens ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information We Collect
Personal Information
When you contact us through our website forms, email, or phone, we may collect:
- Name and contact information (phone, email, address)
- Project details and requirements
- Communication preferences
Website Usage Information
We may automatically collect certain information about your visit, including:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website information
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide quotes
- To schedule consultations and project meetings
- To communicate about your project progress
- To improve our services and website experience
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal requirements or court orders
- With trusted service providers who assist in our business operations (under strict confidentiality agreements)
- In connection with a business transfer or sale (with advance notice)
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer information for up to 7 years after project completion for warranty and legal purposes.
Your Rights
Under applicable data protection laws, you have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can control cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Andy Metcalfe's Total Kitchens
Poppleton's Mill, Engine Lane
Horbury, Wakefield WF4 5NH
Phone: 07939 664851
Email: [email protected]